Privacy Policy

The short version: we never store your files. Most 18Docs tools run entirely in your browser, so your files never leave your device. The few tools that must use our servers process your file in memory, encrypt it in transit and at rest, and permanently delete everything within about an hour — we never read, log, sell, or share it.

1. How your files are processed

18Docs tools fall into three categories, and we are explicit about which applies on every tool page:

• In-browser tools (merge, split, rotate, watermark, image conversions, sign, and most others): your file is processed locally in your browser using JavaScript. It is never uploaded to us. We never receive it.
• Server tools (e.g. Office conversions, OCR, compression, PDF/A): your file is sent to our servers over an encrypted (TLS) connection, processed, and the input and output are automatically and permanently deleted within ~1 hour. Files are encrypted at rest and never logged or shared.
• AI tools(summarize, translate, compare, chat, data extraction, and similar): the document's text is extracted in your browser and sent to our AI processing provider to generate the result. The raw file stays on your device. The text is not stored by us, and is not used to train any AI model.

2. Accounts

If you create an account, we store your email address and a securely hashed password (we never store your password in plain text). If you have a paid plan, we store your plan, credit balance, and billing records. You can change your password or delete your account at any time from your account page; deleting your account removes your personal data.

3. Cookies

We use a single essential cookie to keep you signed in. We do not use advertising or cross-site tracking cookies.

4. What we never do

• We never store your files beyond the brief processing window above.
• We never sell or rent your data to anyone.
• We never use your documents to train AI models.
• We never log file contents or the personal data inside them.

5. Your rights

You can request access to, correction of, or deletion of your account data, and you can export your data. We aim to honour applicable data protection rights (including India's DPDP Act and the GDPR where relevant). Contact us to exercise these rights.

6. Contact

Questions about privacy? Email [email protected].